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Carolina Rustica: Products & Services

Carolina Rustica is a furniture and lighting store that offers fine furniture for almost every room in the house. Carolina Rustica specializes in hand-crafted wood and iron furniture. Carolina Rustica also offers home accessories, outdoor furniture and ceiling fans.

Carolina Rustica offers:

Carolina Rustica offers great brands like:

Carolina Rustica: Company Background

Carolina Rustica started off in 1996 as Himal Home Gallery, which sold one of a kind homemade iron and wood home furnishings. In 1997, Himal Home Gallery started their online store and was meant with such a great response that they opened Carolina Rustica to meet the demand. In 2000, Carolina Rustica online store was opened and shortly after Himal Home Gallery was closed down. Today, Carolina Rustica has both a very successful online store and a 5000 square foot store located in Concord, NC, USA.

Carolina Rustica: Customer Feedback & Reviews

Carolina Rustica has numerous customer reviews online. The popular review site Epinions has 34 customer reviews for Carolina Rustica and overall they received a 41/2 out of 5 star rating. Carolina Rustica received numerous customer compliments about their great selection and high quality products. Most of the customers that reviewed Carolina Rustica were happy with their delivery; however, not all, some customers complained that they waited months for their furniture and were very unhappy. There was also a few customer complaints about their customer service; however, there was also a few customer compliments about their customer service. Overall, the large majority of customer reviews were very positive and customers were happy with their Carolina Rustica shopping experience.

Some customer reviews were:

I recently ordered two recliners from Carolina Rustica. I had seen the recliners in a local store and researched them online. The salesperson was very knowledgeable about the manufacturer and the product.

Ordered two chairs on March 19th. Told four to six weeks delivery. Later six to eight weeks, then eight to ten. Now maybe June 11 to 12 delivery. I have lost all confidence.

I recently made a furniture purchase through Carolina Rustica. I communicated and worked with Kathleen.She told me my furniture would arrive in 4 to 6 weeks. I was amazed and delighted it took only 3 weeks.

We have ordered furniture twice with Carolina Rustica. Each time we have been very pleased with the service, the furniture and timely delivery. The sales representative was very helpful and did not pressure us.

Carolina Rustica: Business Credibility & Trustworthiness

Carolina Rustica has been accredited with the Better Business Bureau since 2007. Carolina Rustica has an "A+" rating with the Better Business Bureau and has had two complaints registered against them in the last three years. One of the complaints was about advertising/sales issues and one of the complaints was about problems with a product; both complaints have been closed to the Better Business Bureau's satisfaction.

Carolina Rustica has made the news, blogs and magazines several times; articles about them have appeared in:

  • Home & Living Home & Decor - Five Star Reviews
  • The Boston Phoenix
  • Internet Retailer
  • Business Week
  • Piratical ecommerce
  • Home Furnishings Business
  • Furniture today
  • Stores Magazine
  • Web Marketing for Dummies
  • Furniture World
  • Cabarrus Business Magazine
  • Associated Press
  • and several others.

Carolina Rustica: Website Popularity & Google Ranking

Carolina Rustica has a Google page rank of 6 out of 10 and a worldwide Alexa rating of 135 309. Webutation gives Carolina Rustica a 90 out of 100% rating. The Carolina Rustica site gets around 7000 page views per day; about 70% of the Carolina Rustica page views come from American customers. The Carolina Rustica website has 462 back links. 

Carolina Rustica: Social Media Presence

Fans of Carolina Rustica can follow them on both Facebook and Twitter; they have over 1400 likes on Facebook and over 300 followers on Twitter. Carolina Rustica is also on Pinterest, Google Plus and YouTube; they have five subscribers on YouTube. In addition, Carolina Rustica has an active blog, The Daily Designer, on Blogger.

Carolina Rustica: Website Security & Safety

Carolina Rustica is a verified Authorize.Net Merchant and is Comodo Secured. Carolina Rustica uses Security Metrics Credit Card Safe. Google Safe Browsing states that the Carolina Rustica site is ‘not suspicious” and that no malicious software or suspicious content was found on the site in the last ninety days. The complete Google Safe Browsing certificate for Carolina Rustica can be viewed here.

Carolina Rustica: Pricing & Packages

Carolina Rustica offers beautiful fine furniture made by AICO. They sell the AICO Monte Carlo II Cafe Noir Dresser for $2099.00, which is $50-$200 cheaper than their leading competitors' price. Carolina Rustica also sells beautiful furniture made by American Drew. They sell American Drew Antigua landscape mirrors for $478.00, which is $50-$150 more than their leading competitors sell it for. Overall, Carolina Rustica has very competitive prices, being more expensive than their competitors on some items, but less expensive on other items. 

Carolina Rustica: Shipping Rates & Policies

Carolina Rustica ships throughout all of the Continental United States, and to APO's, Alaska, Hawaii, Puerto Rico, and Canada. Carolina Rustica offers free shipping on many of their items and offers free shipping on orders over $2000, in the Continental USA only. Delivery costs for orders that do not qualify for free shipping are available at the checkout. Carolina Rustica ships UPS, unless the customer requests something different.

Carolina Rustica: Payment Methods Accepted

Carolina Rustica accepts most major credit cards; they accept Visa, MasterCard, American Express and Discover. Carolina Rustica also accepts payment through PayPal, Google Wallet and Amazon Payments. In addition, customers can also pay for their purchases with Carolina Rustica gift certificates, wire transfers and personal cheques.

Carolina Rustica: Returns, Refunds & Exchange Policy

Carolina Rustica has a thirty day return or exchange policy. Customers that are not 100% satisfied with the purchase can return or exchange their item hassle free; however, when returning an item that came with free shipping, customer will have to pay the original shipping cost as free shipping only applies to orders that are kept and customers will have to pay any return shipping costs. Custom orders that are returned may be subject to a 10% restocking fee. Clearance items are non-refundable. 


Carolina Rustica: Product images & screenshots
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Comments (1)
Ranked #5 in

A well-researched review here, Patricia!

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